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Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
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Can I supply my API by phone?
If you do not have access to the internet, you can call our Contact Centre on 0330 1233207 where one of our API team will add your passenger information to your booking.Please have your booking reference and passenger details, including passport /...
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Does LeShuttle "over sell" capacity?
No - we do not oversell any of our departures.All of our trains have spare, unsold capacity and on peak travel days, this is increased to provide more flexibility in ‘real time’. It helps us to offer a better quality of service to our customers as...
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Are there any designated pet exercise areas on either Terminal?
Yes, you will find dedicated pet exercise areas throughout the site at both terminals. These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the U...
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How do I find my Shareholder personal reference number?
Please send an email to shareholder.info@eurotunnel.com , confirming your surname, first name and address. Your shareholder personal reference will be emailed back to you. Please note that such requests cannot be made by telephone.
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Do I need my booking number when I visit the Pet Reception?
Yes, please bring your booking confirmation number. This will help identify your booking and speed up the pet check-in process.At the UK Pet Reception from 1st January 2021 you should also bring with you your pet's Animal Health Certificate and th...
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Is there a Duty Free Shop?
Now that the UK has left the EU, Folkestone and Calais Duty Free shops offer you incredible deals!Every person making a Duty Free purchase will be required to present a QR code when visiting the Duty Free shops. The person who has booked the cross...
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Do I have to bring my pet inside the Pet Reception?
Yes, unless the sign indicates that the drive-thru (which is only available at Pet Reception in Calais) is open.
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What happens if my dog doesn’t have the tapeworm treatment in time?
The tapeworm treatment must be administered by a vet between 24–120 hours before arrival in UK. Failure to do so will result in your pet being refused travel until the tapeworm treatment has been administered within the time frame above.
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When does the tapeworm treatment have to be applied to my pet dog?
Your dog must be treated against tapeworm before travellingto the UK. Treatment must be administered by a vet not less than 24 hours (1 day) and no more than 120 hours (5 days) before the dog's scheduled arrival time in the UK. Treatment date and ...