-
My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
-
I do not have a password for my booking
LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created your account...
-
What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
-
Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
-
Which countries will have access to my API?
Your Advance Passenger Information will only be passed to UK Home Office.
-
How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
-
I've made my booking the wrong way around
It is not possible to amend the direction of a confirmed booking. In order to travel, you will need to make a new booking in the correct direction. *Please refer to the Terms and Conditions to see the options available in relation to the incorrect...
-
On very busy days, why do some shuttles leave partially empty?
As our name suggests, we run a shuttle service between our Folkestone and Calais terminals. Our trains run in a loop unloading and reloading at each side of the channel.It's important that our departures leave on time to allow for the crossing, un...
-
Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
-
Does LeShuttle "over sell" capacity?
No - we do not oversell any of our departures.All of our trains have spare, unsold capacity and on peak travel days, this is increased to provide more flexibility in ‘real time’. It helps us to offer a better quality of service to our customers as...