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Are there any pet checks carried out when I travel from the Continent?
Yes, mandatory checks are required when travelling with your pet(s) from the Continent. Read our Pet Travel Scheme checklist before travelling or visit the DEFRA website for further details. Please Note, you MUST visit the Pet Reception building ...
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Are there any pet checks when I travel from the United Kingdom?
Yes, from 1st January 2021 mandatory checks are required when travelling with your pet(s) from the UK. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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What are the health requirements for bringing a pet to France?
Your dog, cat or ferret will need to be microchipped, have the correct pet documentation and a valid vaccination against rabies. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Guide and Assistance dogs
LeShuttle is an authorised pet carrier and does not prevent any dog from accessing its service where the animal meets the requirements of the DEFRA Pet Travel Scheme (PETS) and EU entry requirements.The Assistance Dogs International (ADI) and Inte...
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Can I add pets to a booking I have made already?
Yes you can. Amendments to your travel booking can be made subject to availability, as long as they are completed before the expiry of the ticket (before midnight on the current date of travel). With most bookings you can now do this online using ...
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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.
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Where are pets kept whilst on-board the shuttle?
Your pet stays with you in your vehicle during the 35 minute crossing.
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Where can I find a pet friendly hotel?
Please click herefor a list of pet-friendly hotels near our Folkestone terminal.
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Where can I find a local vet?
In the UKPlease click here to find a list of local vets near our Folkestone terminal.In FrancePlease click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.
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What is the minimum check-in time at the Pet Reception?
Please check in your pet at least 1 hour, and no more than 2 hours before your booked departure.