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What do I have to do to bring my pet dog, cat or ferret back into the UK under the Pet Travel Scheme (PETS)?
To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which come into effect from 1st January 2021. Read our Pet Travel Scheme checklistbefore travelling or visit theDEFRA website for further details. Ple...
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What do I need to know about the new Pet Passport?
Changes to the Pet Travel Scheme will come into effect on 1st January 2021. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Adding/importing bookings to your LeShuttle account
Standalone "guest" bookings can be imported by selecting "Import guest booking" from the personal menu on leshuttle.com.Click here to import a booking to your accountThe first name, surname, and email address must match your account details.Once i...
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About our ticket types
Whether you are driving to the Continent for business or pleasure, we have a range of tickets and fares to suit your travel needs and budget. All fares include your car and up to 9 passengers. What's more, we do not charge fuel or luggage suppleme...
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Can I travel in a rented or leased vehicle?
If you are planning on taking a rented or leased vehicle abroad, including company cars, you must carry a VE103 certificate. Further information can be found at the following link: https://www.bvrla.co.uk/resource/Taking-a-vehicle-abroad.html
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Can I claim the Tax back on goods bought in the United Kingdom?
The Tax Free Goods scheme is only open to persons travelling directly between the United Kingdom and NON EU countries, anyone leaving the United Kingdom and entering into an EU country i.e France etc cannot make a claim to have the tax refunded. F...
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Can I take my horse to the Continent?
Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection...
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Do you need a passenger list?
Not unless you are carrying football supporters or have LeShuttle insurance with your booking.
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I have a group of football supporters travelling on my coach. What information will you need from us?
We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.
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Can my coach tow a trailer?
Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.