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What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
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Which countries will have access to my API?
Your Advance Passenger Information will only be passed to UK Home Office.
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The LeShuttle App is not displaying in my selected language
If you have switched between English or French since reopening the app, you will need to fully/force close the app and reopen it for it to use your selected language.How to force-close on iOSHow to force-close on Android
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How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
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I've made my booking the wrong way around
We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.Please note: Refun...
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On very busy days, why do some shuttles leave partially empty?
As our name suggests, we run a shuttle service between our Folkestone and Calais terminals. Our trains run in a loop unloading and reloading at each side of the channel.It's important that our departures leave on time to allow for the crossing, un...
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Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
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Can I supply my API by phone?
If you do not have access to the internet, you can call our Contact Centre on 0330 1233207 where one of our API team will add your passenger information to your booking.Please have your booking reference and passenger details, including passport /...
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Does LeShuttle "over sell" capacity?
No - we do not oversell any of our departures.All of our trains have spare, unsold capacity and on peak travel days, this is increased to provide more flexibility in ‘real time’. It helps us to offer a better quality of service to our customers as...