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Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable24-hour pet check-in.
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Amend or Cancel your booking online
It's now possible to amend or cancel most refundable bookings online. Unused bookings made with the below ticket types (excluding bookings made with vouchers, or with pets or insurance) can be cancelled online:Standard Refundable (not "Standard" -...
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Check-in times
Check-in at least 1 hour before your booked departure time.Subject to availability you may be offered an earlier departure, if you choose a different departure time to that originally booked, this may be subject to an additional payment of the dif...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Can my van travel on the shuttle?
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
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What happens if I miss my departure time?
You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
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My details have changed how do I update my account?
You can manage your personal details on line by logging in to your account here and select Edit my details.From here you can you can reset your password, change your email address, address, security information and marketing preferences.If you wan...
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I've lost my password
LeShuttle AccountsClick here to quickly and easily reset your password for your LeShuttle accountTo add API to a booking made with a LeShuttle account, simply log into your account and view the specific booking to add/amend the API. If you lock yo...
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What information do you require?
The following details will be required from you and each of the passengers travelling in your vehicle, every time you travel:Name Surname Gender Date of birth Nationality Document type Document number Issuing state Expiry date
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Am I able to book and pay for more than one car?
For groups of 20 or more vehicles travelling together, please submit your request via our group travel form to obtain your quote.