-
Combination of portable and fixed containers
If your vehicle is fitted with a combination of portable and fixed containers, the quantity of gas is limited to 50kg (or approximately 99 litres) maximum and the rules previously described apply.Note: All containers and/or gauges/indicators must ...
-
Fixed gas containers (tanks, etc.)
For the purposes of this text, this means fixed containers that are permanently installed or fixed in a vehicle and are refillable from outside the vehicle.The quantity of gas is limited to 47kg (or approximately 93 litres) maximum for a single co...
-
Portable gas containers (cylinders/bottles, etc.)
For the purposes of this text, this means cylinders/bottles containing flammable gas that can be moved from the vehicle for replacement or re-filling. The quantity of gas is limited to 47kg (or approximately 93 litres) maximum for a single contain...
-
Gas used for domestic services
If travelling with a campervan, caravan or any other vehicle fitted with cooking facilities, any flammable gas container must be declared when asked and will be checked at the appropriate checkpoint by Eurotunnel Le ShuttleFlammable gas containers...
-
I need an invoice for my booking
When you completed your booking, you received a Eurotunnel Booking Confirmation. This serves as your proof of purchase and includes key details such as your booking information, the amount paid, and the payment method (with card details limited to...
-
If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
-
How do I log out of the app?
Tap "More" on the bottom menu barScroll to Stored Information and tap ProfileScroll down to the Logout button, and tap it.You are now logged out of the app.
-
Can LeShuttle check my pet travel documents in advance?
We are not able to check any documents before arriving at Pet Reception buildings. If you have any questions or concerns, please contact Defra for advice.
-
I didn't receive an SMS code when signing into my account
If you are using an iOS device, check that it hasn't been delivered into "Unknown Senders" in your Messages app.
-
Using voucher/discount codes on leshuttle.com
We only accept our own Credit Vouchers, and Tesco Clubcard Codes.We do not issue any other offer, or voucher/discount codes via any other websites.Credit VouchersA LeShuttle account is required in order to redeem a Credit Voucher.Credit Vouchers c...