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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?
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What happens if I arrive early or late?
If you check-in within 2 hours either side of your reserved time, within the validity of your ticket you may be offered a space on the next departure with availability without charge.If you check-in more than 2 hours but no more than 24 hours befo...
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Can I use the chargers if I'm travelling Flexiplus?
At our Folkestone Terminal, all-electric car chargers are located at the main terminal building. If you wish to use the car chargers before you head over to the Flexiplus lounge, please use the standard check-in lanes for easier access. At our Cal...
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What is Multifactor Authentication?
This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...
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How do I open a LeShuttle Account?
Go to www.leshuttle.com and select My Account (top right at the home page). Select open an account from the top tab bar.To open and account you must have an active email account and mobile number.
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How do I add or change my API?
After making a booking:Log in... LeShuttle account holders - Log into your account, (using your registered email address and password) and select "View or modify" on your upcoming booking and complete passenger information.Guest/Direct bookings - ...
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
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I need to change my booking
Amendments to your booking can be made subject to our terms conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel).With most bookings you can do this online free of chargeby clicking here...
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Is there a limit to the numbers of dogs, cats or ferrets I can take?
There is a limit of 5 pets (cats/dogs/ferrets) per vehicle.Please see here for more information about commercial pet transporters, or to open a trade/business account
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How do I get to the Terminal?
In the UKWe are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.GPS coordinates: Latitu...