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Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
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Am I able to purchase a ticket when I arrive?
Usually yes, but occasionally we need to restrict this at peak times or during degraded service or disruption.We strongly advise purchasing a ticket in advance to avoid disappointment, and the further in advance you book the more you save.We recom...
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What happens if my ticket expires?
All LeShuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire.You can amend your booking on-line any time before the reserved travel date subject to availability to a...
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How do I get a VAT receipt for my ticket?
There are no VAT charges applied to your passenger booking.
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Will I receive tickets before I travel?
LeShuttle no longer issues printed tickets before departure. On arrival at our check-in booths, please have your booking reference to hand and follow the instructions displayed on the check-in screens.
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Can I book an 'Open' Ticket?
We do not have 'open' tickets, but long stay tickets are valid for one year from the date of your booking providing that they are not allowed to expire. If you make a booking with a return date but think that you may use the ticket at another time...
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How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
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If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.