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Will I pay more if I'm towing a trailer or caravan?
Yes - you will have to pay for the extra space a trailer or caravan takes up on the shuttle. You will also be allocated to the single storey section to make sure you can load and unload from our shuttle with ease.Please make sure you measure anyth...
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Will adding a storage box, or putting bicycles on the rear of my car change the price I pay?
Anything extra on the top or rear of your car will change the dimensions and what space your vehicle takes up, therefore, this could change where you are allocated and the price you pay. If you decide after booking to add any kind of accessory, yo...
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Will adding a roof box, or putting bicycles on my roof change the price I pay?
Yes - Any vehicle over 1.85 meters in height, and vehicles with anything on the roof, will be unable to travel safely in the two storey section of our shuttles, so will be allocated to the single storey section. The price of a space in the single ...
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Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
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Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
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Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
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Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
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What's the difference between Standard, and Standard Refundable tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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Brexit and pet travel
If you have questions or concerns about travelling with your pets after Brexit, please check our dedicated post-Brexit travel page. More information
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How long before the departure time should I arrive?
Coaches should arrive at Check-in at least 45 minutes before departure for direct boarding and 90 minutes if you are planning to stop in the Passenger Terminal Building.