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What identification should I bring with me?
The coach driver will need a way bill and all drivers and passengers must be in possession of a valid 10 year passport.
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What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information
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What is a LeShuttle Account?
By registering your details on a LeShuttle account it will make future bookings much quicker and easier on-line or through our Contact Centre. It will allow you to securely store personal information for you and your family, vehicle details, Adva...
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How can I book online using Tesco Clubcard Voucher codes?
Tesco Clubcard CodesConvert your Clubcard Vouchers to Reward Partner Codes on tesco.comA LeShuttle account is required in order to redeem a Tesco Clubcard Code.Once you have made your booking online enter the voucher code in the payment section to...
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Eurotunnel Le Shuttle complaints procedure
Eurotunnel Le Shuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems a...
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What is Advance Passenger Information (API)?
All UK ports and airports are required by the UK Home Office to collect the passport or identity card details from every person entering or leaving the country.To speed up your journey through our terminals, you must supply your passenger informat...
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I want to add bicycles / roof rack / roof box to my booking
It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles.If...
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I've added additional passengers to the car
Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. To amend your...
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I've changed my car / I'm taking a hire car and will not know the registration number
Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. If the vehicle you are travelling with has changed since you booked it’s important that you update your booking either by amending online via LeShuttle, ...
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How far in advance can I book?
We aim to release our availability at least 6 months in advance. The current availability can be checked online or by calling our Contact Centre.What if my desired travel date is not available yet?You can now sign up to receive an email notificati...