1. Support
  2. Managing & Changing Bookings
  3. I've changed my car / I'm taking a hire car and will not know the registration number

I've changed my car / I'm taking a hire car and will not know the registration number

Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. If the vehicle you are travelling with has changed since you booked it’s important that you update your booking either by amending online via LeShuttle, or by calling our Contact Centre. Failure to do so may result in your journey being delayed.

Vehicles are charged according to their size. Any amendment or change to your booked vehicle may incur an additional charge. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the vehicle (including height), any accessories and date and time slot of your original booking. See our ticket terms and conditions for more information

A vehicle registration is not mandatory, but will speed up the check-in process when you arrive.

Related: Will the size of my vehicle change the price I pay?