-
My booking isn't displayed in the LeShuttle app
Bookings made with your LeShuttle app or account can take a few minutes for it to be displayed in the app. Usually by the time you receive your booking confirmation email it should be visible.If it's not visible, on the home screen or booking tab,...
-
I've been locked out of my booking or account
If you are locked out of your LeShuttleaccount due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately.Reset your passwordIf you are locked out of your booking ...
-
What personal food, plant and animal products can I transport into France from the UK
Full details can be found on douane.gouv.fr:https://www.douane.gouv.fr/sites/default/files/2021-03/10/travellers-what-kinds-of-food-and-plants-can-you-bring-with-you.pdf
-
How do I register to purchase Duty Free goods at the LeShuttle Folkestone terminal?
Each passenger who wishes to make duty free purchases will need their own individual QR code. This QR code is presented at the Duty Free shops till before the purchase is made. Please note that you cannot purchase duty free products at the LeShutt...
-
How do I log into my booking?
LeShuttle account holders - Log into your account, (using your registered email address and password)Guest/Direct bookings - click here to log in using your booking reference number and password (found on your booking confirmation email)Trade/Othe...
-
What if my desired travel date is not available yet?
Choose your direction and date of travel as usual from the fare finder.If your desired travel date (outbound or return) exceeds the current latest available travel date, you will see the following pop-up, giving you the option to either select dif...
-
Can I book online using a Credit Voucher (CV code)?
Yes - a Credit Voucher can be redeemed when logged into a LeShuttle account. The Credit Voucher code can be entered just before your payment details when making a new booking.Log in or create an account.More information about redeeming voucher and...
-
Can I change my vehicle details on arrival?
Yes - subject to availability and difference in price. We recommend you make any changes in advance online, via our Contact Centre by phone, or by Live Chat prior to travel as space on the day may be very limited.
-
Why have your prices have changed/increased since the last time I looked?
Our fares are based on two factors:The size of the vehicle you are bookingThe demand for travel on a specific day/departureTicket prices can increase over time as the day of travel gets closer as the amount of space available on our shuttles decre...
-
What should I do if I think I’ve been allocated to the wrong section of the shuttle?
If you have any doubt, questions or concerns, it’s best to contact us via our Contact Centre by phone or Live Chat.