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If you are seeing errors in the LeShuttle app
Before contacting us for help, most issues can be solved by trying one of the 3 options below:Force-close, and then re-open the app (How to on iOS and Android)Log out of the app and back in (How-to log out of the app)Uninstall the app and reinstal...
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How do I log out of the app?
Tap "More" on the bottom menu barScroll to Stored Information and tap ProfileScroll down to the Logout button, and tap it.You are now logged out of the app.
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Can LeShuttle check my pet travel documents in advance?
We are not able to check any documents before arriving at Pet Reception buildings. If you have any questions or concerns, please contact Defra for advice.
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How do I get an animal health certificate?
You must take your pet to your vet to get an animal health certificate. You need to do this no more than 10 days before you travel. The certificate needs to be signed by an official veterinarian.Your pet’s animal health certificate will be valid a...
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I didn't receive an SMS code when signing into my account
If you are using an iOS device, check that it hasn't been delivered into "Unknown Senders" in your Messages app.
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Using voucher/discount codes on leshuttle.com
We only accept our own Credit Vouchers, and Tesco Clubcard Codes.We do not issue any other offer, or voucher/discount codes via any other websites.Credit VouchersA LeShuttle account is required in order to redeem a Credit Voucher.Credit Vouchers c...
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I've lost my booking confirmation email
You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book withRequest a new confirmation email
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What is the complaints procedure for delays or service issues related to the border authorities?
The UK and French border controls are outside of Eurotunnel Le Shuttles control and operate independently from our operation.If you have concerns, queries or complaints about their operations you can contact them using the links below.UK Border Fo...
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How do I add/amend Advance Passenger Information to a LeShuttle account?
To make travelling with us easier, it's possible to store passengers details to a LeShuttle account, and even add these passengers automatically to future bookings.Log in or register for a LeShuttle account.Once logged in, navigate to the "Stored ...
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What are the Pet Reception opening hours?
Facilities are available in both Folkestone and Calais to enable 24-hour pet check-in.For more information, see our dedicated Pet Travel page.