Can I amend my Flexiplus ticket?

Your ability to modify or cancel a ticket depends on the original purchase date. Please refer to the guidelines below.

Tickets Purchased Before March 5, 2025

• Valid for one year from the purchase date.
• Travel date changes allowed, subject to availability and peak day charges.
• If the outward journey is not used, the return ticket becomes invalid.
• Refunds available if cancelled within the one-year validity period.

Tickets Purchased on or After March 5, 2025

Validity & Amendments

• Valid for one year from the purchase date unless expired.
• Travel permitted on the booked date until 23:59; after this time, the ticket expires and cannot be amended.
• Changes allowed, subject to availability and peak day charges.
• The return journey is still valid, even if the outward is not used. 

Expired Tickets

• Expired tickets cannot be used and require purchasing a new ticket at the current fare.
• Expired tickets are non-refundable.

Downgrades

• Tickets can be downgraded to a Short Stay Flexiplus ticket, provided the outward journey has not been used. A refund of the difference in price will be provided.

Cancellations & Refunds

• Flexiplus tickets are refundable if cancelled by 23:59 on the booked departure date.
• Cancellations after 23:59 on the departure date are non-refundable.