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What is Advance Passenger Information (API)?
All UK ports and airports are required by the UK Home Office to collect the passport or identity card details from every person entering or leaving the country.To speed up your journey through our terminals, you must supply your passenger informat...
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I want to add bicycles / roof rack / roof box to my booking
It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles.If...
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I've added additional passengers to the car
Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. To amend your...
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I've changed my car / I'm taking a hire car and will not know the registration number
Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. If the vehicle you are travelling with has changed since you booked it’s important that you update your booking either by amending online via LeShuttle, ...
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How far in advance can I book?
We aim to release our availability at least 6 months in advance. The current availability can be checked online or by calling our Contact Centre.What if my desired travel date is not available yet?You can now sign up to receive an email notificati...
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Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
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Am I able to purchase a ticket when I arrive?
Usually yes, but occasionally we need to restrict this at peak times or during degraded service or disruption.We strongly advise purchasing a ticket in advance to avoid disappointment, and the further in advance you book the more you save.We recom...
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What happens if my ticket expires?
All LeShuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire.You can amend your booking on-line any time before the reserved travel date subject to availability to a...