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Administration Service Fee
A non-refundable Administration Service Fee of £20 / €24 applies to all customers who contact our Customer Service Team and request to make a new booking and £10 / €12 for a change to an existing booking which can be managed online. The Administra...
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What charge cards are required?
At our Folkestone Terminal Energie electric car chargers are programmed to work without cards – just turn up and charge your vehicle. TESLA chargers are also available and normal charges apply.At our Calais Terminal Energie electric car chargers a...
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What personal food, plant and animal products can I transport into the UK from France
Full details can be found on gov.uk:https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports
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I'm blocked from accessing the LeShuttle website
To reduce the risk from cyber-attacks we block access to our website from certain high-risk countries, or if we detect an anonymous proxy being used.If you believe you may have been blocked in error, it may be that your IP address was previously a...
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I am travelling with my rabbit, what do I need to do?
Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. ...
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I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.