Can I amend my Short Stay Saver ticket?

Your ability to modify a ticket depends on the original purchase date.

Tickets Purchased Before March 5, 2025

• Valid for one year from the purchase date.
• Travel date changes are allowed, subject to availability and any fare difference.
• Changes must be made within 24 hours of the scheduled departure time; after this period, the ticket expires and cannot be used.
• Once the outward journey has been taken, the return journey must be used by midnight on the 5th calendar day.
• If the outward journey is not used, the return ticket becomes invalid.

Tickets Purchased on or After March 5, 2025

Validity & Amendments

• Tickets are valid for the selected travel date and time but can be amended for travel within one year from the purchase date.
• Changes are allowed, subject to availability, an amendment fee, and any fare difference.
• Amendments must be made within one hour of the scheduled departure time; after this, the ticket expires and is no longer valid.
• Once the outward journey is taken, the return must be used by midnight on the 5th calendar day.
• Failure to use the outward journey will invalidate the return crossing.

Expired Bookings

• If your ticket expires, a new ticket must be purchased at the current fare.
• Expired tickets are non-refundable.

Upgrades

• Before the outward journey, tickets may be upgraded to a Short Stay Flexiplus ticket, subject to availability and fare differences.
• Once the outward journey has been used, upgrades are no longer possible.
• If a ticket is cancelled after an upgrade, only the upgrade cost will be refunded.

Cancellations & Refunds

• • Short Stay Saver tickets are non-refundable.
  • If you are unable to travel and need to cancel, we can provide a letter to support any claims made through your travel insurance.