Advance Passenger Information (API): What is it, what do you need to provide and how do you provide it.

What is Advance Passenger Information (API)?

Advance Passenger Information (API) is a requirement from the UK Home Office for all UK ports and airports to collect specific passport or identity card details from every individual entering or leaving the country.

To ensure a smooth journey through our terminals, it is mandatory to provide your passenger information prior to travel using our AdvanceD Passenger Information (API) system. Failure to supply your passenger information in advance will result in being stopped at check-in, where you will be required to update your booking with the necessary AdvanceD Passenger Information (API) details before proceeding. 

What information is required?

For each trip, you must supply the following details for yourself and all passengers in your vehicle:

• First Name
• Last Name
• Gender
• Date of Birth
• Nationality
• Document Type (e.g., passport or ID card*)
• Document Number
• Issuing Country
• Expiry Date

*Not all passengers are eligible to travel with an ID card, so please check the specific requirements for your situation before making a booking.

Submitting this information in advance will help streamline your travel experience.

How to add or edit passenger information after booking:

For LeShuttle account holders:

1. Log in to your account using your registered email address and password.
2. Select "View or modify" on your upcoming booking.
3. Complete or edit the passenger information.

For guest or direct bookings:

1. Click here to log in using your booking reference number and surname (your reference number can be found in your confirmation email).
2. Add or update passenger information.

For trade or other booking types:

1. Click here to log in with your booking reference number and surname.

How to add or update passengers:

1. Add a new passenger:

   • Click "Add new passenger" and complete the necessary information.

2. Edit existing passengers:

   • Click "Edit passengers" to update details.
   • Use the + or - buttons to assign or remove a passenger from a leg of the journey.

3. Delete a passenger:

   • Select Details next to the passenger's name.
   • Click "Delete this person" to remove them.

By following these steps, you can ensure all necessary information is up to date, avoiding any delays during your trip.

Storing Passenger Details for Easier Future Bookings

To make traveling with us even more convenient, you can store passenger details in your LeShuttle account and automatically add them to future bookings.

How to store passenger details:

1. Log in or register for a LeShuttle account.
2. Once logged in, navigate to the "Stored information" page.
3. Click "Edit" next to "Passenger information".
4. Complete the passenger's details, with the option to "Add this person to new bookings automatically" if needed.
   • You can remove them from any booking or individual leg of a booking at any time.
5. Click Save to store the information.

How to amend or delete a stored passenger:

1. To amend or delete a stored passenger, simply click on their name.
2. Make the necessary changes or delete them entirely.

Note: Changes made to stored passengers will not automatically update any bookings already made. You will need to manually update your booking if necessary.

This feature helps save time and makes managing your travel arrangements much easier.

Can I supply my API by phone?

If you do not have internet access, you can contact our Call Centre at 0330 1233207, where a member of our API team will assist you in adding your passenger information to your booking.

Make sure to have your booking reference and passenger details, including passport or ID card information, ready. You must obtain consent from all passengers traveling with you before submitting their API information on their behalf.

Please see the Contact Centre opening times