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What happens in the event of an accident?
Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.You can read more about our safety and security arrangements here.
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Can you smoke on the train?
For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.
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Entry/Exit System (EES)
The European Union are introducing a new Entry/Exit System (EES) in November 2024. This new border requirement will apply to non-EU nationals travelling to the EU. We’re working with the authorities to be ready and ensure your experience through t...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.
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Are any goods excluded from tax-free shopping?
Not all purchases are eligible for a refund. You cannot get a VAT refund for:TobaccoPharmaceuticalsCars and car partsWeaponsCultural relics more than 50 years oldPostal stamps
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Is there a time limit for customs approval?
Yes. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund.
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What is the minimum spend for tax-free shopping in France?
There is a minimum spend of €100.01 in France to be eligible for tax-free shopping. Other EU countries have different minimum spends.
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Should I be worried about taking my pet(s) to mainland Europe after Brexit?
There’s no reason to worry. Your pet needs different documentation now, but you can find out what you need to do here. You can add a pet to your booking any time before you travel. If you decide in the end not to take your pet with you, then you c...
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Has duty free be introduced following the UK leaving the EU?
British passengers travelling to EU countries will be able to take advantage of duty-free shopping from January 2021. Now the UK has left the EU, we’re working with World Duty Free to take advantage of the new regulations and offer you up to 50% o...
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Will my EHIC card still be valid when I travel to the EU after Brexit?
If it has been issued before the end of 2020, your European Health Insurance Card (EHIC) will still be valid into 2021 until its expiry date. You should still make sure your travel insurance has health cover, particularly if you have a pre-existin...
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Can I still use my UK drivers licence to drive in mainland Europe after the UK left the EU?
Yes, but you will also need extra documents to drive in Europe from January 2021. More than ever before, it’s really important to make sure you have the right driving documents before you travel. For full details, check the latest government advic...
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Will I need to start paying for data roaming again?
Many UK networks have said that they have no plans to reintroduce data roaming charges for calls from January 2021, but we’d recommend you check with your mobile phone provider before you travel - just to make sure there are no surprises.
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Will I need a visa to travel to the EU?
If you’re a tourist, you won’t need a visa for short trips to most EU countries, Iceland, Liechtenstein, Norway and Switzerland, and you’ll be able to stay for up to 90 days in any 180-day period. Different rules apply to Bulgaria, Croatia, Cyprus...
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How will Brexit affect my passport?
Different rules now apply to your passport if you’re a British citizen travelling to the EU from January 2021. You can check here whether your passport is valid online, as you may need to renew your it earlier than planned.
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How will Brexit affect my pet passport?
From 1st January 2021, the UK is categorised as a Part 2 listed third country under the EU Pet Travel Scheme. This means that EU Pet Passports issued in Great Britain are no longer valid for travel to the EU. From now on, if you’re a UK traveller ...
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What happens if I’m delayed on the motorway due to Brexit?
As you can imagine, beyond our terminals we have no control over traffic flow. If you can, try and give yourself more time than you need to get to us. We also work closely with the local authorities in Folkestone and Calais to make sure we can kee...
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Will my booking or journey be affected by Brexit?
As you’d expect, we’re doing absolutely everything we can to minimise the impact that the UK’s new relationship with the EU will have on our customers. We can’t promise that your journey with us won’t be affected by the changes, but we can promise...
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Pre-travel requirements
All passengers travelling to France or the UK no longer need to present proof of a Covid vaccination, recovery or negative test certificate. This applies to all passengers, irrespective of nationality or vaccination status.
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Making a booking
Help and advice on ticket types, vehicles, and more
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Managing & Changing Bookings
How to update/change your booking or account information
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Travelling with us
Information about travelling with LeShuttle
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LeShuttle Accounts & App
Creating and managing a LeShuttle account.
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Booking with Tesco Clubcard Codes
Booking and travelling with Tesco Clubcard Codes
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Coach travel
General information for coach companies and travel agents.
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European travel guidelines
Stay in touch with the latest news and advice related to European travel.