- Legal information
- Changes and Cancellations
In this section
- Legal information
- Terms & conditions
- Conditions of carriage
- Carriage of Animals
- The Carriage of Dangerous and Hazardous Goods and Hazardous Articles
- Carriage of Reserve Fuel Containers
- Carriage of Firearms and Fireworks
- The Channel Tunnel Byelaws
- Suppliers
- Website terms of use
- My Eurotunnel app terms of use
- Changes and Cancellations
Changes and Cancellations
Fees for changes or cancellations by you
| Ticket type | creation fee(new bookings) | amendment fee(amending date/time of booking) | cancellation fee(*If ticket conditions are met) | |
|---|---|---|---|---|
| phone | online or on arrival | phone | online / phone | |
| Day trip/Overnight | £20 / €24 | Not amendable | Not amendable | 100% fare |
| Short Stay Saver | £20 / €24 | £20 / €24 | £30 / €36 | 100% fare |
| Standard | £20 / €24 | £20 / €24 | £30 / €36 | 100% fare |
| Standard Plus | £20 / €24 | £20 / €24 | £30 / €36 | £20 / €24* or 100% fare |
| Short Stay Flexiplus | Free | Free | Free | £0 / €0* or 100% fare |
| Flexiplus | Free | Free | Free | £0 / €0* or 100% fare |