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Am I able to purchase a ticket when I arrive?
Usually yes, but occasionally we need to restrict this at peak times or during degraded service or disruption.We strongly advise purchasing a ticket in advance to avoid disappointment, and the further in advance you book the more you save.We recom...
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What happens if my ticket expires?
All LeShuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire.You can amend your booking on-line any time before the reserved travel date subject to availability to a...
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How do I get a VAT receipt for my ticket?
There are no VAT charges applied to your passenger booking.
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Will I receive tickets before I travel?
LeShuttle no longer issues printed tickets before departure. On arrival at our check-in booths, please have your booking reference to hand and follow the instructions displayed on the check-in screens.
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Can I book an 'Open' Ticket?
We do not have 'open' tickets, but long stay tickets are valid for one year from the date of your booking providing that they are not allowed to expire. If you make a booking with a return date but think that you may use the ticket at another time...
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How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
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If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.
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Can we give our Tesco Clubcard Codes to somebody else?
No, the name on the booking must correspond to the name on all the vouchers.
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Why can I not book a single from Calais using my Tesco Clubcard Codes?
As a UK based promotion this is the agreement with Tesco.
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I have left my passport at home can I still travel?
No, a valid passport must be presented with you in person on the day of departure and your return. No passport with you means you are unable to travel on LeShuttle.