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What is a LeShuttle Account?
By registering your details on a LeShuttle account it will make future bookings much quicker and easier on-line or through our Contact Centre. It will allow you to securely store personal information for you and your family, vehicle details, Adva...
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Tesco Clubcard Codes – How to Redeem for LeShuttle Bookings
You can convert your Tesco Clubcard Vouchers into Reward Partner Codes on tesco.com and use them towards LeShuttle bookings.Important Information:LeShuttle Account Required – You must have a LeShuttle account to redeem your Tesco Clubcard Code.Usi...
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Eurotunnel Le Shuttle complaints procedure
Eurotunnel Le Shuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems a...
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I want to add bicycles / roof rack / roof box to my booking
It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles.If...
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Amending your vehicle details
Our reservation system allocates space on the shuttle based on your vehicle’s dimensions. If you’re travelling with a different vehicle than originally booked, it’s essential to update your booking either:Online via LeShuttle*, orBy calling our Co...
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How far in advance can I book?
We aim to release our availability at least 11 months in advance. The current availability can be checked online or by calling our Contact Centre.What if my desired travel date is not available yet?You can now sign up to receive an email notificat...
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Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
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Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre.
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Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
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Can I buy a ticket on arrival?
In most cases, yes—you can buy a ticket upon arrival. However, during peak travel times, service disruptions, or periods of degraded service, we may need to restrict ticket purchases at check-in.To avoid disappointment, we strongly recommend booki...
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What happens if my ticket expires?
All standard LeShuttle tickets are non-refundable but remain valid for one year from the booking date, as long as they have not expired. Once a ticket expires, it can no longer be used for travel and will be forfeited.Travel Insurance ClaimsIf you...
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How do I get a VAT receipt for my ticket?
There are no VAT charges applied to your passenger booking.
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Will I receive tickets before I travel?
LeShuttle no longer issues printed tickets before departure. On arrival at our check-in booths, please have your booking reference to hand and follow the instructions displayed on the check-in screens.
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How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
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If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.
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Can we give our Tesco Clubcard Codes to somebody else?
No, the name on the booking must correspond to the name on all the vouchers.
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Why can I not book a single from Calais using my Tesco Clubcard Codes?
As a UK based promotion this is the agreement with Tesco.
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I have left my passport at home can I still travel?
No, a valid passport must be presented with you in person on the day of departure and your return. No passport with you means you are unable to travel on LeShuttle.
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My Passport has expired can I still travel?
No, you are only allowed to travel abroad using a valid passport.A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), some overseas countries have an immigration requirem...
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Do I need a passport?
Citizens of the EU, EEA and Switzerland– You will need a passport that is valid for the duration of your stay in the UK, ID cards are no longer accepted unless exempt.Click here for more information.UK passport holders- If you are travelling from ...
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I'm pregnant can I still travel with LeShuttle?
LeShuttle does not impose any restrictions upon the travel of pregnant woman. We would recommend that you check the opinion of your Doctor and your travel insurers before booking.
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I need to have Oxygen Cylinders in the car
Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried, however between 2-3 bottles for personal use would be the normal amount carried.Customers must declare gas cylinders/oxyg...
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Will my Car / Van / Campervan / Motorhome be too big?
The maximum dimensions we are able to carry in our passenger carriages are as follows:Length: 18m (The maximum length for a car and caravan or trailer including bumpers, tow bars and any over hanging load.)Height: 4.2mWidth: 2.55m (plus mirrors)Li...
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We are sharing a car, are there any parking facilities at your Folkestone terminal?
LeShuttle does not have any parking facilities so you will be required to meet fellow travellers elsewhere.
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Can I carry spare fuel?
Additional fuel may be carried up to the following limits:Plastic containers: 3 x 10 litresMetal containers: 1 x 20 litres(A maximum total of 30 litres)Please see "Carriage of reserve fuel containers" for full details
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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?
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Can I use the chargers if I'm travelling Flexiplus?
At our Folkestone Terminal, all-electric car chargers are located at the main terminal building. If you wish to use the car chargers before you head over to the Flexiplus lounge, please use the standard check-in lanes for easier access. At our Cal...
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What is Multifactor Authentication?
This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...
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How do I open a LeShuttle Account?
Go to www.leshuttle.com and select My Account (top right at the home page). Select open an account from the top tab bar.To open and account you must have an active email account and mobile number.
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...