-
Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
-
What's the difference between Standard, and Standard Refundable tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
-
How long before the departure time should I arrive?
Coaches should arrive at Check-in at least 45 minutes before departure for direct boarding and 90 minutes if you are planning to stop in the Passenger Terminal Building.
-
What identification should I bring with me?
The coach driver will need a way bill and all drivers and passengers must be in possession of a valid 10 year passport.
-
What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information
-
What is a LeShuttle Account?
By registering your details on a LeShuttle account it will make future bookings much quicker and easier on-line or through our Contact Centre. It will allow you to securely store personal information for you and your family, vehicle details, Adva...
-
How can I book online using Tesco Clubcard Voucher codes?
Tesco Clubcard CodesConvert your Clubcard Vouchers to Reward Partner Codes on tesco.comA LeShuttle account is required in order to redeem a Tesco Clubcard Code.Once you have made your booking online enter the voucher code in the payment section to...
-
Eurotunnel Le Shuttle complaints procedure
Eurotunnel Le Shuttle is committed to providing the highest quality service but sometimes problems arise which result in a product or service falling short of a customer's expectation.Our aim is to deal quickly and effectively with such problems a...
-
What is Advance Passenger Information (API)?
All UK ports and airports are required by the UK Home Office to collect the passport or identity card details from every person entering or leaving the country.To speed up your journey through our terminals, you must supply your passenger informat...
-
I want to add bicycles / roof rack / roof box to my booking
It is possible to add bikes and other accessories to the roof or rear of your vehicle, or on the rear of a towed trailer or caravan - just be sure to specify this during the booking process to ensure we allocate you enough space on our shuttles.If...
-
I've added additional passengers to the car
Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. To amend your...
-
I've changed my car / I'm taking a hire car and will not know the registration number
Our reservation system uses the dimensions of your vehicle to book your space on the shuttle. If the vehicle you are travelling with has changed since you booked it’s important that you update your booking either by amending online via LeShuttle, ...
-
How far in advance can I book?
We aim to release our availability at least 6 months in advance. The current availability can be checked online or by calling our Contact Centre.What if my desired travel date is not available yet?You can now sign up to receive an email notificati...
-
Dangerous Goods
Dangerous Goods transported commercially are not permitted on the passenger service. For further information please contact 08448 79 73 79 (Calls cost up to 7p/min + your phone company's access charge).
-
Will there be a charge if I pay using my credit card?
We do not apply additional charges for credit card payments. The fares are the same when booking online or via our Contact Centre.
-
Vehicle types and sizes
To correctly allocate you a space on our shuttles we need to know the dimensions of the vehicle you are travelling with.This can be easily done using one of three methods;1. Vehicle registrationIf your vehicle is registered in the UK or France, yo...
-
Am I able to purchase a ticket when I arrive?
Usually yes, but occasionally we need to restrict this at peak times or during degraded service or disruption.We strongly advise purchasing a ticket in advance to avoid disappointment, and the further in advance you book the more you save.We recom...
-
What happens if my ticket expires?
All LeShuttle standard tickets are not refundable but valid for one year from the date of booking, providing that it was not allowed to expire.You can amend your booking on-line any time before the reserved travel date subject to availability to a...
-
How do I get a VAT receipt for my ticket?
There are no VAT charges applied to your passenger booking.
-
Will I receive tickets before I travel?
LeShuttle no longer issues printed tickets before departure. On arrival at our check-in booths, please have your booking reference to hand and follow the instructions displayed on the check-in screens.
-
Can I book an 'Open' Ticket?
We do not have 'open' tickets, but long stay tickets are valid for one year from the date of your booking providing that they are not allowed to expire. If you make a booking with a return date but think that you may use the ticket at another time...
-
How do I check-in if I have booked using Tesco Clubcard Codes?
If you have paid for your booking in full with Tesco Clubcard Codes, enter your eight digit booking reference number at the auto check-in booth and follow the instructions displayed.If your booking has been partially paid by credit/debit card you ...
-
If I amend my booking, can I pay any supplement by using additional Tesco Clubcard codes?
No, once your booking has been confirmed, additional payments/supplements must be paid for by credit/debit card at the time of amendment.
-
Can we give our Tesco Clubcard Codes to somebody else?
No, the name on the booking must correspond to the name on all the vouchers.
-
Why can I not book a single from Calais using my Tesco Clubcard Codes?
As a UK based promotion this is the agreement with Tesco.
-
I have left my passport at home can I still travel?
No, a valid passport must be presented with you in person on the day of departure and your return. No passport with you means you are unable to travel on LeShuttle.
-
My Passport has expired can I still travel?
No, you are only allowed to travel abroad using a valid passport.A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), some overseas countries have an immigration requirem...
-
Do I need a passport?
Citizens of the EU, EEA and Switzerland– You will need a passport that is valid for the duration of your stay in the UK, ID cards are no longer accepted unless exempt.Click here for more information.UK passport holders- If you are travelling from ...
-
I'm pregnant can I still travel with LeShuttle?
LeShuttle does not impose any restrictions upon the travel of pregnant woman. We would recommend that you check the opinion of your Doctor and your travel insurers before booking.
-
I need to have Oxygen Cylinders in the car
Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried, however between 2-3 bottles for personal use would be the normal amount carried.Customers must declare gas cylinders/oxyg...