-
How do I open a LeShuttle Account?
Go to www.leshuttle.com and select My Account (top right at the home page). Select open an account from the top tab bar.To open and account you must have an active email account and mobile number.
-
How do I add or change my API?
After making a booking:Log in... LeShuttle account holders - Log into your account, (using your registered email address and password) and select "View or modify" on your upcoming booking and complete passenger information.Guest/Direct bookings - ...
-
Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
-
I need to change my booking
Amendments to your booking can be made subject to our terms conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel).With most bookings you can do this online free of chargeby clicking here...
-
Is there a limit to the numbers of dogs, cats or ferrets I can take?
There is a limit of 5 pets (cats/dogs/ferrets) per vehicle.Please see here for more information about commercial pet transporters, or to open a trade/business account
-
How do I get to the Terminal?
In the UKWe are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.GPS coordinates: Latitu...
-
Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable24-hour pet check-in.
-
Amend or Cancel your booking online
It's now possible to amend or cancel most refundable bookings online. Unused bookings made with the below ticket types (excluding bookings made with vouchers, or with pets or insurance) can be cancelled online:Standard Refundable (not "Standard" -...
-
Check-in times
Check-in at least 1 hour before your booked departure time.Subject to availability you may be offered an earlier departure, if you choose a different departure time to that originally booked, this may be subject to an additional payment of the dif...
-
Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
-
Can my van travel on the shuttle?
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
-
What happens if I miss my departure time?
You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
-
My details have changed how do I update my account?
You can manage your personal details on line by logging in to your account here and select Edit my details.From here you can you can reset your password, change your email address, address, security information and marketing preferences.If you wan...
-
I've lost my password
LeShuttle AccountsClick here to quickly and easily reset your password for your LeShuttle accountTo add API to a booking made with a LeShuttle account, simply log into your account and view the specific booking to add/amend the API. If you lock yo...
-
What information do you require?
The following details will be required from you and each of the passengers travelling in your vehicle, every time you travel:Name Surname Gender Date of birth Nationality Document type Document number Issuing state Expiry date
-
Am I able to book and pay for more than one car?
For groups of 20 or more vehicles travelling together, please submit your request via our group travel form to obtain your quote.
-
Where do I check-in my pet on the Calais Terminal?
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in o...
-
My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
-
I do not have a password for my booking
LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created your account...
-
What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
-
Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...
-
Which countries will have access to my API?
Your Advance Passenger Information will only be passed to UK Home Office.
-
The LeShuttle App is not displaying in my selected language
If you have switched between English or French since reopening the app, you will need to fully/force close the app and reopen it for it to use your selected language.How to force-close on iOSHow to force-close on Android
-
How long does the crossing last?
The crossing takes approximately 35min, platform to platform.
-
I've made my booking the wrong way around
We are unable to change the direction of a confirmed booking, however if you can make a new booking with the correct travel details and advise us of both reference numbers we will cancel the original incorrect booking for refund.Please note: Refun...
-
On very busy days, why do some shuttles leave partially empty?
As our name suggests, we run a shuttle service between our Folkestone and Calais terminals. Our trains run in a loop unloading and reloading at each side of the channel.It's important that our departures leave on time to allow for the crossing, un...
-
Does my dog need a tapeworm treatment for travelling to the EU?
No, this worm treatment is only required travelling from Calais to Folkestone
-
Can I supply my API by phone?
If you do not have access to the internet, you can call our Contact Centre on 0330 1233207 where one of our API team will add your passenger information to your booking.Please have your booking reference and passenger details, including passport /...
-
Does LeShuttle "over sell" capacity?
No - we do not oversell any of our departures.All of our trains have spare, unsold capacity and on peak travel days, this is increased to provide more flexibility in ‘real time’. It helps us to offer a better quality of service to our customers as...
-
Are there any designated pet exercise areas on either Terminal?
Yes, you will find dedicated pet exercise areas throughout the site at both terminals. These are all clearly marked in yellow. You will also find a pet exercise area behind the fuel garage, once you’ve disembarked your shuttle on arrival in the U...