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What happens if I miss my departure time?
You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
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My details have changed how do I update my account?
You can manage your personal details on line by logging in to your account here and select Edit my details.From here you can you can reset your password, change your email address, address, security information and marketing preferences.If you wan...
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I've lost my password
LeShuttle AccountsClick here to quickly and easily reset your password for your LeShuttle accountTo add API to a booking made with a LeShuttle account, simply log into your account and view the specific booking to add/amend the API. If you lock yo...
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What information do you require?
The following details will be required from you and each of the passengers travelling in your vehicle, every time you travel:Name Surname Gender Date of birth Nationality Document type Document number Issuing state Expiry date
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Am I able to book and pay for more than one car?
For groups of 20 or more vehicles travelling together, please submit your request via our group travel form to obtain your quote.
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Where do I check-in my pet on the Calais Terminal?
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in o...
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My offers and competitions are not showing in my account
Your personalised offers and competitions may not display if your browser is blocking Targeting cookies, or if you are using an Adblocking or privacy extension/plugin.Solutions you can try:Whitelist eurotunnel.com in your adblocking or privacy set...
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I do not have a password for my booking
LeShuttle account bookingsIf you made the booking yourself, it's likely you made the booking using your LeShuttle account. To access your booking you need to log in with your email address and a password you specified when you created your account...
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What your vet needs to know about your pet's official travel documents
When the Official Veterinarian "OV" is completing your pet’s official travel documents (Animal Health Certificate or EU Pet Passport), make sure the date of implantation or date of reading of the microchip is the same date, or before, the date of ...
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Are there toilets onboard the shuttle?
Unfortunately, we are unable to guarantee access to toilet facilities on the shuttles. We provide award-winning toilet facilities – including disabled toilet facilities – in our passenger terminal buildings which we recommend all passengers take a...