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How do I add or change my API?
After making a booking:Log in... LeShuttle account holders - Log into your account, (using your registered email address and password) and select "View or modify" on your upcoming booking and complete passenger information.Guest/Direct bookings - ...
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
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I need to change my booking
Amendments to your booking can be made subject to our terms conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel).With most bookings you can do this online free of chargeby clicking here...
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Is there a limit to the numbers of dogs, cats or ferrets I can take?
There is a limit of 5 pets (cats/dogs/ferrets) per vehicle.Please see here for more information about commercial pet transporters, or to open a trade/business account
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How do I get to the Terminal?
In the UKWe are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.GPS coordinates: Latitu...
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Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable24-hour pet check-in.
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Amend or Cancel your booking online
It's now possible to amend or cancel most refundable bookings online. Unused bookings made with the below ticket types (excluding bookings made with vouchers, or with pets or insurance) can be cancelled online:Standard Refundable (not "Standard" -...
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Check-in times
Check-in at least 1 hour before your booked departure time.Subject to availability you may be offered an earlier departure, if you choose a different departure time to that originally booked, this may be subject to an additional payment of the dif...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Can my van travel on the shuttle?
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...