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Does my baby need a passport?
All children who are not already included on a current valid British passport will need to hold their own passport if they are to travel abroad. For further information please visit:https://www.gov.uk/get-a-child-passport/overview
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What is a recovery email for?
You can add a 2nd email address (Recovery email) which will allow you to access your LeShuttle account should you get locked out of your primary email address. Please note that a recovery email cannot be used on another account.
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Can I make a booking if I don’t have a LeShuttle Account?
Yes, you can continue to book as a guest. At the Summary page just complete the details on this page and click Continue as a guest.
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Is my data safe?
Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...
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What tapeworm treatment can be used on my dog?
You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.Please note that the products "Advocate" and "Fr...
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Are there any other pet controls after I have checked-in?
Travel Calais to FolkestoneNo, after a satisfactory check, display the sticker received at the Pet Reception Building on our Calais Terminal in your windscreen and head to check-in.Travel Folkestone to CalaisFrom 1st January 2021 you will need to ...
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How often does my pet have to have a blood test?
Blood test is no longer required if you are entering the UK from EU and listed non-EU countriesBlood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries.Visit the DEFRA website for furth...
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Administration Service Fee
A non-refundable Administration Service Fee of £20 / €24 applies to all customers who contact our Customer Service Team and request to make a new booking and £10 / €12 for a change to an existing booking which can be managed online. The Administra...
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What charge cards are required?
At our Folkestone Terminal Energie electric car chargers are programmed to work without cards – just turn up and charge your vehicle. TESLA chargers are also available and normal charges apply.At our Calais Terminal Energie electric car chargers a...
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What personal food, plant and animal products can I transport into the UK from France
Full details can be found on gov.uk:https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports