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I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.
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I'm not receiving push notifications in the LeShuttle app
Ensure you have allowed both Push Notifications and Location services (set to Always, and enable Precise Location) on your device for the LeShuttle app. Both of these are required in order for the app to work correctly.
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What happens in the event of an accident?
Our staff are fully trained in Health and Safety and are able to give First Aid. They are fully aware of the evacuation procedures. Fire fighters are always on site.You can read more about our safety and security arrangements here.
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Can you smoke on the train?
For reasons of safety, smoking is not allowed as it interferes with the fire detection systems.
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Entry/Exit System (EES)
The European Union are introducing a new Entry/Exit System (EES) in November 2024. This new border requirement will apply to non-EU nationals travelling to the EU. We’re working with the authorities to be ready and ensure your experience through t...
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How will my VAT refund be paid?
Your refund will be determined by the method you choose to receive it. It will either be cash or put onto the credit card used to make the purchases.