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Does the number of people I have in my vehicle change the price?
No – the ticket price includes your vehicle and up to nine people. Vehicles that can take more than nine people are charged slightly differently, but the number of people in the vehicle does not change the price.
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Will the size of my vehicle change the price I pay?
Yes, for example it will cost more to travel on the shuttle in a Range Rover than in a Fiat 500.
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Why do you need to know what sort of vehicle I have?
The vehicles that travel on our shuttles come in all shapes and sizes. In order to make the best use of the capacity on the shuttles, and ensure we have the right type of space allocated, we need to know the length, height and any special requirem...
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Where can I download the app from?
The app is available on the Apple App Store, and Google Play store.
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What's the difference between Standard, and Standard Refundable tickets?
StandardA Standard ticket can be booked for any duration, as either a single or return journey.it is not refundable.It can be used with a Flexiplus return ticket, or Standard return ticketWhen bookingWhen booking it will be offered alongside a Sta...
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Brexit and pet travel
If you have questions or concerns about travelling with your pets after Brexit, please check our dedicated post-Brexit travel page. More information
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How long before the departure time should I arrive?
Coaches should arrive at Check-in at least 45 minutes before departure for direct boarding and 90 minutes if you are planning to stop in the Passenger Terminal Building.
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What identification should I bring with me?
The coach driver will need a way bill and all drivers and passengers must be in possession of a valid 10 year passport.
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What is the definition of commercial goods?
Please consult the HMRC for information and advice.Taking commercial goods out of Great Britain in your baggageMore information
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What is a LeShuttle Account?
By registering your details on a LeShuttle account it will make future bookings much quicker and easier on-line or through our Contact Centre. It will allow you to securely store personal information for you and your family, vehicle details, Adva...