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Does my dog need a muzzle when travelling?
Pet owners must remain responsible for their dogs at all times. If your dog usually wears a muzzle then we would advise you continue to use it.
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Where are pets kept whilst on-board the shuttle?
Your pet stays with you in your vehicle during the 35 minute crossing.
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Where can I find a pet friendly hotel?
Please click herefor a list of pet-friendly hotels near our Folkestone terminal.
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Where can I find a local vet?
In the UKPlease click here to find a list of local vets near our Folkestone terminal.In FrancePlease click here to find a list of local vets near our Calais terminal. Please note payment in cash may be required by some French vets.
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What is the minimum check-in time at the Pet Reception?
Please check in your pet at least 1 hour, and no more than 2 hours before your booked departure.
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What do I have to do to bring my pet dog, cat or ferret back into the UK under the Pet Travel Scheme (PETS)?
To bring your dog, cat or ferret into the UK under 'PETS' you must follow the revised procedures which come into effect from 1st January 2021. Read our Pet Travel Scheme checklistbefore travelling or visit theDEFRA website for further details. Ple...
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What do I need to know about the new Pet Passport?
Changes to the Pet Travel Scheme will come into effect on 1st January 2021. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Adding/importing bookings to your LeShuttle account
Standalone "guest" bookings can be imported by selecting "Import guest booking" from the personal menu on leshuttle.com.Click here to import a booking to your accountThe first name, surname, and email address must match your account details.Once i...
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About our ticket types
Whether you are driving to the Continent for business or pleasure, we have a range of tickets and fares to suit your travel needs and budget. All fares include your car and up to 9 passengers. What's more, we do not charge fuel or luggage suppleme...
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Can I travel in a rented or leased vehicle?
If you are planning on taking a rented or leased vehicle abroad, including company cars, you must carry a VE103 certificate. Further information can be found at the following link: https://www.bvrla.co.uk/resource/Taking-a-vehicle-abroad.html