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What do I need to know about the new Pet Passport?
Changes to the Pet Travel Scheme will come into effect on 1st January 2021. Read our Pet Travel Scheme Checklist before travelling or visit the DEFRA website for further details.
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Adding/importing bookings to your LeShuttle account
Standalone "guest" bookings can be imported by selecting "Import guest booking" from the personal menu on leshuttle.com.Click here to import a booking to your accountThe first name, surname, and email address must match your account details.Once i...
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About our ticket types
Whether you are driving to the Continent for business or pleasure, we have a range of tickets and fares to suit your travel needs and budget. All fares include your car and up to 9 passengers. What's more, we do not charge fuel or luggage suppleme...
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Can I travel in a rented or leased vehicle?
If you are planning on taking a rented or leased vehicle abroad, including company cars, you must carry a VE103 certificate. Further information can be found at the following link: https://www.bvrla.co.uk/resource/Taking-a-vehicle-abroad.html
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Can I claim the Tax back on goods bought in the United Kingdom?
The Tax Free Goods scheme is only open to persons travelling directly between the United Kingdom and NON EU countries, anyone leaving the United Kingdom and entering into an EU country i.e France etc cannot make a claim to have the tax refunded. F...
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Can I take my horse to the Continent?
Eurotunnel Le Shuttle are able to transport domestic equidae on its single deck passenger shuttles. Horses must travel in a horse transporter of the appropriate standard and must have Type 2 transporter of the appropriate certificate of inspection...
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Do you need a passenger list?
Not unless you are carrying football supporters or have LeShuttle insurance with your booking.
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I have a group of football supporters travelling on my coach. What information will you need from us?
We need a full passenger list, the duration and details of the match they will be attending. This information must be notified to our Coach Sales Centre no less than 48 hours prior to departure.
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Can my coach tow a trailer?
Yes, as long as the coach plus trailer combination does not exceed 18 metres in length.
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How does the coach get on the shuttle?
It is very simple. Having passed through Check-in, coaches must proceed to the parking area for high vehicles adjacent to the terminal building for exit checks to be completed. Passengers can then visit the Passenger Terminal Building for all of y...
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Is it safe to store my details?
Yes, all of your information is stored securely following industry standard best practices, and is transferred between you and us using HTTPS at all times.Payment methods are securely sent/transferred to our payment gateway (Ingenico) to generate ...
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I've lost my British passport in France what should I do?
If you're abroad, report any passport losses or thefts to the local police in the country you're in as soon as possible. You'll need the crime reference details for the LS01 form.You should also report the theft or loss to the UK embassy, consulat...
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Does my baby need a passport?
All children who are not already included on a current valid British passport will need to hold their own passport if they are to travel abroad. For further information please visit:https://www.gov.uk/get-a-child-passport/overview
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What is a recovery email for?
You can add a 2nd email address (Recovery email) which will allow you to access your LeShuttle account should you get locked out of your primary email address. Please note that a recovery email cannot be used on another account.
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Can I make a booking if I don’t have a LeShuttle Account?
Yes, you can continue to book as a guest. At the Summary page just complete the details on this page and click Continue as a guest.
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Is my data safe?
Once collected, your information is stored on our secure systems and sent in an encrypted format to UK Home Office when you travel.Your data will only be kept on our systems if you give your explicit consent by opting to store your API details for...
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What tapeworm treatment can be used on my dog?
You must ensure with your vet that only approved tapeworm treatments containing praziquantal or other active substances licensed and marketed as effective against tapeworm are used to treat tapeworm.Please note that the products "Advocate" and "Fr...
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Are there any other pet controls after I have checked-in?
Travel Calais to FolkestoneNo, after a satisfactory check, display the sticker received at the Pet Reception Building on our Calais Terminal in your windscreen and head to check-in.Travel Folkestone to CalaisFrom 1st January 2021 you will need to ...
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How often does my pet have to have a blood test?
Blood test is no longer required if you are entering the UK from EU and listed non-EU countriesBlood sample must be taken at least 30 days after rabies vaccination if entering the UK from unlisted non-EU countries.Visit the DEFRA website for furth...
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Administration Service Fee
A non-refundable Administration Service Fee of £20 / €24 applies to all customers who contact our Customer Service Team and request to make a new booking and £10 / €12 for a change to an existing booking which can be managed online. The Administra...
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What charge cards are required?
At our Folkestone Terminal Energie electric car chargers are programmed to work without cards – just turn up and charge your vehicle. TESLA chargers are also available and normal charges apply.At our Calais Terminal Energie electric car chargers a...
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What personal food, plant and animal products can I transport into the UK from France
Full details can be found on gov.uk:https://www.gov.uk/guidance/personal-food-plant-and-animal-product-imports
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I'm blocked from accessing the LeShuttle website
To reduce the risk from cyber-attacks we block access to our website from certain high-risk countries, or if we detect an anonymous proxy being used.If you believe you may have been blocked in error, it may be that your IP address was previously a...
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I am travelling with my rabbit, what do I need to do?
Your vet will need to complete a Veterinary Certificate. Please ask your vet for more details. You will be required to take your rabbit’s Veterinary Certificate with you in both direction of travel should you be stopped by French Border Controls. ...
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I have a double decker coach; Can I still travel on LeShuttle?
Yes, as long as your vehicle is under 4.2 metres/13 ft 9 ins in height.
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What devices are support by the app?
For iOS, the app is supported on devices running iOS14 and newer.For Android, the app is supported on devices running Android 8.On older devices, some features and functionality may be degraded or not available.
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Why charge at our LeShuttle terminals?
Dedicated spaces at both our UK and France terminalsFast charge your car in less time that it takes to cross the channel!All major types of electric car provided for (CHAdeMO, AC Type2, Tesla)Fast and slow charge cables for universal and hybrid el...
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What permissions does the app need on my device, and why?
For the app to function at it's best, it requires Location services to be enabled (set to Always and Precise Location) and Notifications.Location servicesOur app uses your current location, only when you have an upcoming booking) to trigger push-n...
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Notice something amiss?
If you have any problems, or notice something amiss with our electric car chargers, please contact a LeShuttle representative at the Customer Service and Information Desk.
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I'm not receiving push notifications in the LeShuttle app
Ensure you have allowed both Push Notifications and Location services (set to Always, and enable Precise Location) on your device for the LeShuttle app. Both of these are required in order for the app to work correctly.