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Why can I not book a single from Calais using my Tesco Clubcard Codes?
As a UK based promotion this is the agreement with Tesco.
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I have left my passport at home can I still travel?
No, a valid passport must be presented with you in person on the day of departure and your return. No passport with you means you are unable to travel on LeShuttle.
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My Passport has expired can I still travel?
No, you are only allowed to travel abroad using a valid passport.A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children), some overseas countries have an immigration requirem...
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Do I need a passport?
Citizens of the EU, EEA and Switzerland– You will need a passport that is valid for the duration of your stay in the UK, ID cards are no longer accepted unless exempt.Click here for more information.UK passport holders- If you are travelling from ...
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I'm pregnant can I still travel with LeShuttle?
LeShuttle does not impose any restrictions upon the travel of pregnant woman. We would recommend that you check the opinion of your Doctor and your travel insurers before booking.
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I need to have Oxygen Cylinders in the car
Oxygen is permitted for travel on the passenger shuttles. We do not have a fixed limit for how many cylinders can be carried, however between 2-3 bottles for personal use would be the normal amount carried.Customers must declare gas cylinders/oxyg...
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Will my Car / Van / Campervan / Motorhome be too big?
The maximum dimensions we are able to carry in our passenger carriages are as follows:Length: 18m (The maximum length for a car and caravan or trailer including bumpers, tow bars and any over hanging load.)Height: 4.2mWidth: 2.55m (plus mirrors)Li...
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We are sharing a car, are there any parking facilities at your Folkestone terminal?
LeShuttle does not have any parking facilities so you will be required to meet fellow travellers elsewhere.
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Can I carry spare fuel?
Additional fuel may be carried up to the following limits:Plastic containers: 3 x 10 litresMetal containers: 1 x 20 litres(A maximum total of 30 litres)Please see "Carriage of reserve fuel containers" for full details
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Can I travel in my LPG vehicle?
We do not accept any vehicles that are fitted with LPG or dual fuel tanks. If ever LeShuttle decides to make a change to the LPG policy, it will be made public, and customers will be informed.Unsure which fuel-type your vehicle uses?
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What happens if I arrive early or late?
If you check-in within 2 hours either side of your reserved time, within the validity of your ticket you may be offered a space on the next departure with availability without charge.If you check-in more than 2 hours but no more than 24 hours befo...
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Can I use the chargers if I'm travelling Flexiplus?
At our Folkestone Terminal, all-electric car chargers are located at the main terminal building. If you wish to use the car chargers before you head over to the Flexiplus lounge, please use the standard check-in lanes for easier access. At our Cal...
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What is Multifactor Authentication?
This adds another level of security to protect your data. Setting Multifactor Authentication will recognise the device you are on. The first time you use a new device a six digit code will be sent to your registered mobile phone number which you...
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How do I open a LeShuttle Account?
Go to www.leshuttle.com and select My Account (top right at the home page). Select open an account from the top tab bar.To open and account you must have an active email account and mobile number.
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How do I add or change my API?
After making a booking:Log in... LeShuttle account holders - Log into your account, (using your registered email address and password) and select "View or modify" on your upcoming booking and complete passenger information.Guest/Direct bookings - ...
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Trailers and caravans
So that we can properly allocate you the correct space for your journey with us, we will need to know the overall size of anything being towed behind your vehicle; such as trailers, caravans or other vehicles.When specifying the length of the item...
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I need to change my booking
Amendments to your booking can be made subject to our terms conditions, if they are completed before the expiry of the ticket (before midnight on the current date of travel).With most bookings you can do this online free of chargeby clicking here...
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Is there a limit to the numbers of dogs, cats or ferrets I can take?
There is a limit of 5 pets (cats/dogs/ferrets) per vehicle.Please see here for more information about commercial pet transporters, or to open a trade/business account
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How do I get to the Terminal?
In the UKWe are near Folkestone, and have our own motorway exit at junction 11A of the M20 straight to our check-in booths. Click here for directions.Caution: Do not follow a satnav route that includes 'Terminal Service Rd'.GPS coordinates: Latitu...
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Where do I check-in my pet on the Folkestone Terminal?
Simply follow the signs to the Pet Reception, located at the entrance of the Passenger Terminal Building. Facilities are available in both Folkestone and Calais to enable24-hour pet check-in.
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Amend or Cancel your booking online
It's now possible to amend or cancel most refundable bookings online. Unused bookings made with the below ticket types (excluding bookings made with vouchers, or with pets or insurance) can be cancelled online:Standard Refundable (not "Standard" -...
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Check-in times
Check-in at least 1 hour before your booked departure time.Subject to availability you may be offered an earlier departure, if you choose a different departure time to that originally booked, this may be subject to an additional payment of the dif...
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Do I need to supply passenger details for every booking I make?
Yes, the passenger details for each person travelling on every booking must be supplied.LeShuttle account holders will be able to store and automatically add API for future bookings.See our how-to guides for more information
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Can my van travel on the shuttle?
Vans can be accepted on our passenger service as along as the AGW (Actual Gross Weight) does not exceed 3.5 tonnes, and the goods are for private use only. The AGW information will be identified on your vehicle registration document, where it may ...
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What happens if I miss my departure time?
You are likely to be subjected to delays and we therefore strongly recommend that you arrive in plenty of time for your reserved departure. If you miss your booked departure you may also be required to purchase a new ticket.
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My details have changed how do I update my account?
You can manage your personal details on line by logging in to your account here and select Edit my details.From here you can you can reset your password, change your email address, address, security information and marketing preferences.If you wan...
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I've lost my password
LeShuttle AccountsClick here to quickly and easily reset your password for your LeShuttle accountTo add API to a booking made with a LeShuttle account, simply log into your account and view the specific booking to add/amend the API. If you lock yo...
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What information do you require?
The following details will be required from you and each of the passengers travelling in your vehicle, every time you travel:Name Surname Gender Date of birth Nationality Document type Document number Issuing state Expiry date
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Am I able to book and pay for more than one car?
For groups of 20 or more vehicles travelling together, please submit your request via our group travel form to obtain your quote.
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Where do I check-in my pet on the Calais Terminal?
Simply follow the paw print signs to the Pet Reception building, located before check-in on the Calais Terminal.If you travel during the night, head to the Pet Reception. If the building is closed, please report to the Night Time Pet Check-In in o...